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The Trendicators research division of Engage2Excel is proud to present a Book Review of The Employee-Centric Manager, by Dr. Jack Wiley, our chief scientific officer. Few variables have greater influence over employee performance and retention than the relationship between employees and their immediate supervisor. And this relationship matters now more than ever.

The pandemic has caused many companies across all industries to stop and readjust. Everything from their business model to updating their customer value propositions. But what about the employees who are on the front lines of creating value for these customers? Properly aligning your employee value proposition (EVP) with what current and future workers want and need most is vital for attracting, motivating and retaining employees.

What is digital fatigue? And how does it impact your business and the people who work there?

Think of how many times you interact with technology each day, whether that interaction was intentional or not. Technology is ingrained in our lives, both personally and professionally. But you don't need me to tell you that. You also don't need me to point out that it brings stressors and pain despite the simplicity and positivity it brings to our lives.

One of those stressors and pains is digital fatigue.

Just as many of us are experiencing pandemic fatigue, digital fatigue is very real. For many, the multiple systems we all interact with during a day's work only exacerbate the situation.

If there are only a few things that managers could do or focus on to improve their perceived effectiveness in the eyes of their employees, what would they be?

Research conducted from our recent eBook "The Employee Experience Gap," uncovered which attributes are most important and predict an employee's rating for a manager's overall efficiency in a performance review. In addition, as organizations and employees continue to work through the health and economic consequences of the pandemic, these attributes have never been more critical.