Sometimes organizations think all they have to do is tell their leaders to go out there and say, “thank you,” more often, and that’s all you have to do to improve recognition. But that couldn’t be farther from the truth. Successful recognition is not just in the words used, but the delivery of those words, and many people don’t know how to recognize – they need to be shown.
Like a great movie, great recognition needs a few things – a good script, the perfect setting/location and even the right cast (fellow employees), to create a memorable moment. How can you educate everyone to do a better job of delivering recognition versus telling them to do it?