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In the post-pandemic work environment, early attrition has become a problem that many organizations struggle to address. Record low unemployment, changes in work attitudes and expectations, and the high cost of replacing people who quit have made retention strategy a high priority for HR leaders.

We are back with the latest jobs data! Employment growth eased in June and came in below expectations. While historically, +209K new jobs added is a strong gain, it’s the slowest month for job creation since December 2020. Overall, the job market remains strong, but it is cooling and getting back to balanced.

While it’s true that customers who are treated well and have a great experience will continue to come back and spend more, it’s also true that behind every positive customer experience is a dedicated employee.

Managers are the catalysts who define, shape and help influence the attitudes that determine corporate culture. Recently, more and more managers are becoming disengaged and overcoming manager disengagement is essential because it negatively affects employee engagement, team performance and cohesion. Industry research indicates that in the U.S. today, over 70% of managers have received no people management training, or their training was capped at just four hours.