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While it’s true that customers who are treated well and have a great experience will continue to come back and spend more, it’s also true that behind every positive customer experience is a dedicated employee.

Managers are the catalysts who define, shape and help influence the attitudes that determine corporate culture. Recently, more and more managers are becoming disengaged and overcoming manager disengagement is essential because it negatively affects employee engagement, team performance and cohesion. Industry research indicates that in the U.S. today, over 70% of managers have received no people management training, or their training was capped at just four hours.

It’s another month of interesting results in the roller coaster we call the jobs market! Even as the economy slows and unemployment rises, the labor market remains resilient. Employers are still finding it difficult to fill openings as the number of open jobs moved back above 10M. May marked the 29th straight month of positive job growth.

The Recognition Edition of our 2023 Job Seeker Survey Report includes important information and historical data that underscore the importance of recognition during each stage of the employee life cycle. Based on a survey of 1,500 active and passive candidates across major industries, this report provides compelling evidence you can use to educate your internal stakeholders and gain support for your recognition programs.