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Throughout this blog series, based on Dr. Jack Wiley’s paper Suggested Actions for Human Resources to Create a Better Employee Experience, we have explored the different dimensions that are at the heart of the employee experience and provided strategies for incorporating this RESPECT framework into your organization’s daily practices.

We’ve all probably experienced it at one point or another in our personal or professional lives, the dreadful sight of a constant nagger approaching. What could there possibly be to complain about first thing in the day, when the coffee is still hot? They’ll find something. If you don’t find an exit strategy, you’ll find yourself captive audience to the negative chatter, and suddenly your mood is affected too. As will be the next person you encounter, and so on. Negativity is contagious and will undoubtedly impact the work atmosphere in such a way that productivity suffers and employees disengage.

If you think the success of your company starts with excellent customer experiences, you are in good company. But that’s not quite the whole picture. While it’s true that customers hold the cash and they dole out more of it when you treat them well, it’s also true that behind every positive customer experience is a dedicated employee.

“Education is what remains after one has forgotten what one has learned in school.” Albert Einstein sure knew what he was talking about here. One great myth about education is that once you have the degree in hand, you can check that box off and move forward without having to spend another day in a classroom. The reality is that formal education teaches us how to learn once we are released into our new habitat, the workforce.