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Much has been written in recent years about the need to improve Employee Experiences (EX). Many of the solutions offered under this umbrella include technologies that enable self-service, greater convenience and more personalized experiences at work. Programmatically, EX initiatives typically focus on making improvements in technical, cultural and physical environments within the workplace.

Our latest best practices report, The Career Experience Continuum, explores employee experiences from a different vantage point—the perspective of individual employees and what they really want from the work environment over the course of their tenure with an employer. When these needs are not sufficiently met, motivation and productivity decline and employees seek career opportunities elsewhere. The average person changes jobs 10 to 15 times during their career.¹ Every year companies lose 25% of all new employees.² 77% of that turnover could be prevented.³

Throughout this blog series, based on Dr. Jack Wiley’s paper Suggested Actions for Human Resources to Create a Better Employee Experience, we have explored the different dimensions that are at the heart of the employee experience and provided strategies for incorporating this RESPECT framework into your organization’s daily practices.

We’ve all probably experienced it at one point or another in our personal or professional lives, the dreadful sight of a constant nagger approaching. What could there possibly be to complain about first thing in the day, when the coffee is still hot? They’ll find something. If you don’t find an exit strategy, you’ll find yourself captive audience to the negative chatter, and suddenly your mood is affected too. As will be the next person you encounter, and so on. Negativity is contagious and will undoubtedly impact the work atmosphere in such a way that productivity suffers and employees disengage.

If you think the success of your company starts with excellent customer experiences, you are in good company. But that’s not quite the whole picture. While it’s true that customers hold the cash and they dole out more of it when you treat them well, it’s also true that behind every positive customer experience is a dedicated employee.