We live in a world that is increasingly focused on personalization and customization of our individual experiences. For example, in e-commerce, everyone from Amazon to Netflix to Spotify is delivering experiences that are personalized to the interests and behavior of the individual using the service. Marketing has long used personalized approaches to create target advertising based on customers’ past shopping behavior. The initialization process for any consumer electronics involves personalizing the look and operation to the user’s preference. At this point, it is a basic expectation that products and services can be personalized to the needs, interests, and behaviors of the individual.
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Do you resist giving employees recognition? There are a lot of excuses for not acknowledging the great things they do from "Someone else will do it," to "Why do I have to say something?" - the list goes on. But what if no one stops to recognize. The results could be detrimental to an organization. Roy Saunderson, chief learning officer at our sister company Rideau shares his thoughts on the topic of overcoming the resistance.
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In the face of any social or economic upheaval, you'll usually find a slew of articles urging recruiters to use emotional intelligence (EI) in difficult times. While this is true, EI is always crucial in recruiting.
Strong EI can enhance all areas of your life, but let's focus on why it is essential in recruiting. There are many definitions of EI out there, but this one by Bradbury and Greaves, from Emotional Intelligence 2.0, highlights the aspects directly relevant to recruiting:
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There are many unsung heroes of the COVID-19 pandemic. But few groups have received less recognition or are more deserving of praise than the HR professionals who have worked tirelessly to help keep their organizations functioning amidst a sea of fear, uncertainty and often dubious information. You have had to become experts overnight in myriad legal, health and safety, social and psychological issues, releasing policies on topics that were never before anticipated, all while keeping the lines of communication plumbed with persistent reminders to the rank and file and executive suite that we’re in this together and will somehow make it through okay.
