“Millennials are addicted to their phones.”
“Baby Boomers don’t understand technology.”
“Checking Facebook at work is completely acceptable.”
“Checking Facebook at work is completely unacceptable.”
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Much has been written in recent years about the need to improve Employee Experiences (EX). Many of the solutions offered under this umbrella include technologies that enable self-service, greater convenience and more personalized experiences at work. Programmatically, EX initiatives typically focus on making improvements in technical, cultural and physical environments within the workplace.
Our latest best practices report, The Career Experience Continuum, explores employee experiences from a different vantage point—the perspective of individual employees and what they really want from the work environment over the course of their tenure with an employer. When these needs are not sufficiently met, motivation and productivity decline and employees seek career opportunities elsewhere. The average person changes jobs 10 to 15 times during their career.1 Every year companies lose 25% of all new employees.2 77% of that turnover could be prevented.3
Do you remember the day you first started your job? It was probably a whirlwind of activity: signing forms, meeting colleagues, taking a tour of the building, completing orientation – and, of course, figuring out the coffee maker. You probably also remember clearly how you felt that first day – how your boss treated you, whether your team members were friendly and whether you could find all the information you needed.
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Flexible working hours. Supportive managers. Permission to head home when your work is finished, even if it’s before 5:00. Cultural elements like these strongly influence employee engagement on the job, and hopefully, the people you hire will be a good fit for the culture you’ve designed. But sometimes, the work isn’t what the employee expected it to be, personalities clash or they receive a more lucrative offer from another company, and you find yourself parting ways.
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