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While it’s true that customers who are treated well and have a great experience will continue to come back and spend more, it’s also true that behind every positive customer experience is a dedicated employee.

Managers are the catalysts who define, shape and help influence the attitudes that determine corporate culture. Recently, more and more managers are becoming disengaged and overcoming manager disengagement is essential because it negatively affects employee engagement, team performance and cohesion. Industry research indicates that in the U.S. today, over 70% of managers have received no people management training, or their training was capped at just four hours.

To find out where the labor market was heading this year, Engage2Excel’s president of recruitment solutions decided to ask ChatGPT what Artificial Intelligence (AI) thinks and here’s what it provided, which Darren thought was the understatement of the year:

Many CHROs ask how a recognition strategy would affect their organization. Putting a plan in place requires a lot of work and effort, but does it make a difference in the employee experience? According to our 2022 Job Seeker Survey Report*, 20% of employees seek employment elsewhere due to a lack of recognition, appreciation and respect. To help you decide whether your organization needs one, we’ve shared why we believe it is important in greater detail.