Cathleen Urdi

Recent Posts

Posted by Cathleen Urdi on Thu, August 24, 2023

Recognition programs have numerous benefits for an organization, like fostering a positive working environment, boosting morale and improving overall productivity. According to our 2023 Job Seeker Survey – Recognition Edition, 18% of people seek employment elsewhere due to a lack of Recognition, Appreciation and Respect.

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Posted by Cathleen Urdi on Sat, July 29, 2023

In the post-pandemic work environment, early attrition has become a problem that many organizations struggle to address. Record low unemployment, changes in work attitudes and expectations, and the high cost of replacing people who quit have made retention strategy a high priority for HR leaders.

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Posted by Cathleen Urdi on Thu, July 6, 2023

While it’s true that customers who are treated well and have a great experience will continue to come back and spend more, it’s also true that behind every positive customer experience is a dedicated employee.

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Posted by Cathleen Urdi on Thu, June 22, 2023

Managers are the catalysts who define, shape and help influence the attitudes that determine corporate culture. Recently, more and more managers are becoming disengaged and overcoming manager disengagement is essential because it negatively affects employee engagement, team performance and cohesion. Industry research indicates that in the U.S. today, over 70% of managers have received no people management training, or their training was capped at just four hours.

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