Artificial Intelligence (AI) is transforming how organizations deliver products and services, manage customer experiences and orchestrate operations.
Early versions (1990s) of AI in applicant tracking systems (ATS) were used in keyword matching to help recruiters sift through large volumes of applications. As computational processing power improved exponentially one decade later, machine learning algorithms and natural language processing led to predictive analytics for candidate assessment and sentiment analysis, enabling recruiters to gain deeper insights into candidates’ personalities and cultural fits.
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