“That’s an amazing invention, but who would ever want to use one of them?” This is what President Hayes said to Alexander Graham Bell when he first saw the telephone in 1876. Now, fast forward over a century, and answer this question: what was the first thing you did when you woke up this morning? If you’re like most cell phone users, there’s a good chance you started your day by checking your device to catch up on the things you missed out on from the night before. It’s no secret that our phones have become our lifeline. As their capabilities continue to increase, so do the attachments we have to them.
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The data makes it clear that organizations that cultivate high levels of engagement also deliver exceptional performance regarding productivity, revenue, profitability, retention, customer service and other key metrics. Knowing this, you want new employees to reach high levels of engagement as quickly as possible. In fact, engagement starts before the hire, whether you're being intentional about it or not.
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Do you remember the day you first started your job? It was probably a whirlwind of activity: signing forms, meeting colleagues, taking a tour of the building, completing orientation – and, of course, figuring out the coffee maker. You probably also remember clearly how you felt that first day – how your boss treated you, whether your team members were friendly and whether you could find all the information you needed.
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In April, the national unemployment rate dropped to 3.6%, the lowest it’s been in over a decade. That’s excellent news for the economy (and for people who need to support their families), but it also means that competition for talent has reached cutthroat intensity. That’s especially true in fields like healthcare and technology, where finding candidates with the right skills can be downright exhausting.
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