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Assessing the effectiveness of a talent development program is crucial. Traditionally, assessment primarily has relied on testing knowledge acquisition either directly or through limited applications of knowledge. With most development programs moving to self-paced, online formats, the assessment of talent development has followed suit, using unproctored online approaches. The opportunity to circumvent unproctored online assessments has long been a concern of those working in the learning and development (L&D) space. With the proliferation of artificial intelligence (AI), this concern has morphed into panic.

Although the COVID-19 pandemic created a crisis for all organizations to navigate, nowhere was this more apparent than in healthcare. Frontline healthcare workers were asked to perform heroic acts of selflessness to protect and save the lives of others. Often, they needed to do this without the necessary supplies and equipment to protect themselves.

Recognition programs are significant, visible investments for any organization. It is critical that these programs launch successfully and achieve a prominent level of utilization quickly. Our work with many clients over many years offers valuable lessons about what can be done before and after a program launch to maximize its success.

Managers find providing feedback to their employees to be one of the most challenging parts of their jobs and one which they feel the least prepared to execute well. Let’s face it, giving feedback can be incredibly difficult. Employees say they want feedback and regularly ask for it. However, they can be resistant and defensive if it is not delivered tactfully.