Depending on which surveys you look at, somewhere between 70% to 85% of employees in the workforce are not engaged. Those are discouraging numbers for employers, because disengaged employees score lower in productivity metrics than they should. In practical terms, that means they contribute less, lack motivation and show little interest in their work.Read More
If you think the success of your company starts with excellent customer experiences, you are in good company. But that’s not quite the whole picture. While it’s true that customers hold the cash and they dole out more of it when you treat them well, it’s also true that behind every positive customer experience is a dedicated employee.Read More
“Education is what remains after one has forgotten what one has learned in school.” Albert Einstein sure knew what he was talking about here. One great myth about education is that once you have the degree in hand, you can check that box off and move forward without having to spend another day in a classroom. The reality is that formal education teaches us how to learn once we are released into our new habitat, the workforce.